Skip to main content

Frequently Asked Questions

Vonto delivers insights about your business. It connects to your existing business apps like Xero, Google Analytics, Facebook, etc. and combines those different data sources to give you relevant insights. Vonto is supported by Commonwealth Bank and ASB in New Zealand.

Vonto is free, no matter who you bank with.

Vonto proudly works with Commonwealth Bank and ASB to make sure your information is secure. Vonto is provided by CBA New Digital Business Pty Ltd, a wholly owned subsidiary of Commonwealth Bank of Australia.

Yes. Vonto is available to every small business in Australia and New Zealand, no matter who you bank with.

Your business information and data security is extremely important to us. Vonto is security tested to Commonwealth Bank’s standards to keep your data safe. We constantly review our security and monitor the platform to counter any security threats. Please refer to the Privacy Collection Notice for further important details.

Nobody sees your data without your consent and approval. For further important details please refer to the Privacy Collection Notice.

You can use Vonto on multiple platforms. It is available on both iPhone and Android devices as well as on your desktop.

We recommend using the latest version of Google Chrome, Safari, Firefox or Edge.

We have support available to all our customers through the chat window on Vonto or send your query through to us at vonto-support@cba.com.au.

Tell us about it through the Vonto chat window or email vonto-support@cba.com.au. Every bug we fix makes Vonto even better.

We love hearing from our customers. Send us your improvements, complaints or compliments through the chat window on Vonto, or email us at vonto-support@cba.com.au

Sign in to your web version of Vonto and select ‘Apps’. Choose the app or business tool you want to trial and click ‘Connect’.

Data is updated every day at 12am depending on your location.

If your business has a Facebook and Google Analytics account, you can connect these apps to Vonto. Vonto will access the data of these connected accounts in order to provide business insights to you. Vonto would never post anything to any of your social media accounts. For further important details on data collection and usage please refer to the Privacy Collection Notice.

Yes, you can add additional users to your account from the Web version of the application. Simply go to the menu and next to your company's name in the top right corner, select ‘Members’ then invite a new member.

Yes, you can. Through the web version of the application, you can also remove users from your account. Click on the menu next to your business name in the top right corner and select ‘Remove’ next to the user you wish to be remove.

You can only use your Vonto login from one device at a time. If you are already connected to a device, you will be automatically logged out if you connect on another device using the same login details (for example: you buy a new phone but forget to logout from your old phone).

We’re sorry to hear you no longer want to use Vonto. Is there anything we can do to change your mind? Please send us your valuable feedback and let us know what we can be doing better to vonto-support@cba.com.au

But if you are sure you want to part ways, you have two options:

  • Soft Delete: Just delete the Vonto app from your phone. If you want to reinstall and start using Vonto again in future, you’ll be able to pick up from where you left off.
  • Hard Delete: This removes all your data and deletes your Vonto account. Go to the web version of the application and delete your account.

Keep an eye out on our social media handles which will have all the latest news about Vonto and how we are working to help all our customers.

There are two tabs for insights: your current insights and your watched insights. All of your new insights appear on the current list, pushing older ones down over time. If you want to keep an insight as a reminder, use the ‘Watch’ button. Your insight will move on to the ‘Watchlist’ tab, where you can always find it. Once you’re done with it, you can just unpin it to remove it from the list.

Most insights are opportunities to take an action to improve your business or give you a little more information so you can understand your business. You may make a decision to act on this new information, decide to ignore it, or use the insight to inform future decisions. Sometimes you can take action directly through Vonto.

Try Vonto for your business today

CircleGet it free